Returns & Exchanges
Your satisfaction is at the heart of everything we do. Our returns and exchanges policy is simple: if something isn’t quite right, here’s how AHF Collection will make it right.
Our 7-Day Returns and Exchanges Window
Because unstitched fabric is cut to order, our returns and exchanges policy runs for 7 days from the date your parcel is delivered, not from the order date. This gives you time to check the fabric against the product photos before you cut or wash anything — once fabric is altered we can no longer resell it, so we’re unable to accept it back after that point. We’d rather you take a full week to be sure than rush a decision.
✓ Eligible for Return
Unused, unwashed & in original condition
All tags and packaging intact
Proof of purchase (order number / receipt)
✕ Not Returnable
Cut or stitched fabric
Washed or altered items
Items without tags or proof of purchase
The Return Process, Step by Step
1. Reach Out — Email contact@ahfcollection.com or WhatsApp +92 305 5099730 with your order number and reason for return. You can also use our contact page if that’s easier.
2. Get Confirmation — Our team confirms eligibility and shares simple return instructions, including where to ship the item.
3. Send It Back — Return shipping is paid by the customer unless the item arrived incorrect or faulty, in which case we cover it.
4. Refund or Exchange — After inspection, refunds are processed within 5–7 working days. Exchanges are subject to stock availability.
Refunds and Exchange Timelines
Once your returned item passes inspection, refunds are issued within 5–7 working days. The item price is refunded minus the delivery charge and any applicable tax on the order, which are deducted before the refund is sent — unless the return is because we sent the wrong or a damaged item, in which case you get a full refund including delivery. Orders paid in advance by payment gateway or bank transfer are refunded to the same account; Cash on Delivery orders (Muridke only) are refunded by bank transfer instead, since there’s no card payment to reverse. Store credit is also available if you’d prefer it to a refund. Exchanges for a different colour or print depend on current stock — check our shop to confirm the item you want is still available before requesting a swap, since unstitched fabric runs sell out quickly once a print is popular.
Damaged or Incorrect Items
If a print, colour or fabric type doesn’t match what’s shown on the product page, or your parcel arrives damaged, that’s on us — contact us within 48 hours of delivery with photos of the issue, and we’ll arrange a free exchange or full refund, no questions asked. For general guidance on caring for lawn, khaddar and karandi before your first wash, see this overview of lawn cloth.
Common Returns Questions
Still unsure whether your item qualifies under our returns and exchanges policy? Our full FAQ page answers the most common questions about shipping, sizing and returns in one place, or reach out directly and we’ll walk you through it.