Overview
This is AHF Collection’s official refund and returns policy for purchases made at ahfcollection.com. It works alongside our full Returns & Exchanges page, which explains the process in more detail.
Because our unstitched fabric is not made-to-order but is cut from bulk stock and cannot be resold once cut, altered or washed, our return and exchange window is 7 days from the date your order is delivered, not from the order date.
Eligibility
To be eligible for a return or exchange, an item must be:
- Undamaged, unused, unwashed and in its original condition
- Uncut, with all tags and original packaging intact
- Accompanied by proof of purchase (your order number or receipt)
Fabric that has been cut, stitched, washed or altered cannot be accepted back, as it can no longer be resold.
How To Request A Return Or Exchange
- Email contact@ahfcollection.com or WhatsApp +92 305 5099730 with your order number and the reason for your return, or use our contact page.
- Our team will confirm eligibility and send you return instructions.
- Ship the item back. Return shipping is paid by the customer, unless the item arrived incorrect or faulty, in which case we cover it.
- Once your return is received and inspected, we’ll process your exchange or refund, subject to stock availability for exchanges.
Refunds
Once your returned item passes inspection, refunds are processed within 5–7 working days. Refunds are issued for the item price minus the delivery charge and any applicable tax on the order — these are deducted before the refund is sent, whichever way you originally paid.
Orders paid in advance by payment gateway or bank transfer are refunded back to the same account. Orders paid by Cash on Delivery (Muridke only) are refunded by bank transfer, since there is no card or gateway payment to reverse — we’ll confirm your bank details with you directly.
If you’d rather exchange the item for a different size, colour or print instead of a refund, we’re happy to do that at no extra cost beyond the return shipping noted above, subject to stock availability.
Damaged Or Incorrect Items
If your order arrives damaged, or the print, colour or fabric doesn’t match what was shown on the product page, contact us within 48 hours of delivery with photos of the issue. We’ll arrange a free exchange or a full refund, including delivery charges, since the fault is ours in that case.
Need Help?
Contact us at contact@ahfcollection.com or +92 305 5099730 for any questions about a refund or return. See our full Returns & Exchanges page or FAQ for more detail.